FAQ

HOW CAN I SHOP AT THE FASHION GROUP?

To buy your wedding dress, please visit either of our stores, you can schedule an appointment and plan your visit. There is a once off R350 fitting fee (refundable on your purchase), should you choose to fit any of the designs from our prestigious Atelier Collection, there will be an additional R500 fitting fee (refundable on your purchase) which will entitle you to a 1.5 hour private fitting with an experienced consultant to show you our dresses so you can choose your favorites and try them on.  We do suggest you visit both stores as they stock different collections by the fashion group.

When you have picked the one you want, it will be ordered and then fitted to your measurements when it arrives in South Africa.

We will let you know as soon as your dress arrives so you can come in for a first fitting. At last you will see your dress, and we will start fitting it to your measurements.

You might need 2 or 3 fittings thereafter, every bride is different.  Our team will then ensure everything is ready so you can pick up the dress a few days before your wedding.

 

HOW MANY MONTHS IN ADVANCE SHOULD I ORDER MY DRESS?

You can visit our Boutique whenever you like. However, to be ready for your wedding without stressing or rushing, most brides come in to choose their dresses eight months before the ceremony. This way we can have the dress ready and do all the fittings you may require.

 

HOW DO I KNOW IF A DRESS IS AVAILABLE?

It’s easy to find out if your favorite style is available. Your Personal Adviser, dedicated to you will help you with everything…..

 

PRICE AND PAYMENT METHOD

Price: We have dresses to suit every budget, come in and see for yourself.

 

WHAT IS THE BEST WAY OF PAYING FOR MY DRESS?

A 60% Deposit on the total amount is required to confirm your order and the balance of the order will be due upon arrival of Goods in SA. Your advisor will be in contact with you the minute your order is here.

 

WHERE CAN I FIND ACCESSORIES FOR MY DRESS?

We have a wide range of the perfect accessories for your dress.  Your personal advisers will recommend the accessories that best match your style and your dress.

 

WHAT HAPPENS IF I WANT TO BUY A DRESS THAT IS NOT AVAILABLE AT THE STORE?

Our Collection has more than 200 styles, sometimes they are not all available in our boutiques. But this is not a problem, because if you are sure which style you want, you can order it through our Boutique.

 

WHAT HAPPENS IF THE STORE DOESN’T HAVE MY SIZE?

The Boutique generally has a range of samples between SA8(EUR 38) – SA14(EUR 44) to try. When your dress is ordered it is made for you in your size and altered for the PERFECT fit.

 

DRY CLEANING & STORAGE FOR YOUR DRESS & ACCESSORIES

We offer a dry cleaning facility for your dress after your special day complimented by a storage box and non acidic tissue paper to preserve your dress for many years to come.

 

HOW DO I BOOK AN APPOINTMENT?

You can either call us to book your appointment or you can fill in the online form on this website, and we will contact you. We recommend you make an appointment so that our advisers can give you the attention you deserve.

 

CAN I DROP BY WITHOUT AN APPOINTMENT?

Of course you can. You’ll always be welcome and we’ll take good care of you. However, so our advisers can devote themselves entirely to you, we do recommend you make an appointment.